Privacy Policy

Overview

Wolfmilk Coffee ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, email address, shipping address, and billing address.
• Payment information: Payment details are processed securely through Shopify Payments. We do not store your credit card information.
• Order information: Products purchased, order history, and subscription preferences.
• Communications: Messages you send to us through our contact form or email.
• Newsletter sign-ups: Email address and market region for launch notifications.

How We Use Your Information

• To process and fulfill your orders and subscriptions.
• To communicate with you about your orders, account, or customer service inquiries.
• To send you marketing emails if you've opted in (you can unsubscribe at any time).
• To improve our website, products, and customer experience.
• To detect and prevent fraud.
• To comply with legal obligations.

Third-Party Services

We use the following third-party services to operate our business:

• Shopify: Our e-commerce platform for order processing and payment handling.
• Recharge: Subscription management for recurring coffee deliveries.
• Shipping carriers: To deliver your orders (USPS, UPS, Canada Post, or equivalent international carriers).

These third parties have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Cookies

We use essential cookies to remember your cart contents and regional preferences. We do not use advertising or tracking cookies. Your cart data is stored locally in your browser and is not transmitted to third parties.

Analytics

With your analytics consent we use Google Analytics 4 and PostHog to understand how the site is used. PostHog data for visitors in the EU is stored in the European Union; data for visitors in the United States and Canada is stored in the United States. PostHog also records anonymised session replays (mouse movement, clicks and page navigation) so we can find and fix problems. Input fields, including email and phone fields, are masked and never recorded, and we do not send PostHog your name, email, phone number or order details. Neither service loads until you grant analytics consent, and both stop if you withdraw it.

Text Messages and Mobile Information

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Phone numbers collected for our text message program are used only to send the messages described in our Text Message Terms. Our messaging provider processes them solely to deliver messages on our behalf. You can opt out at any time by replying STOP.

Data Retention

We retain your personal information for as long as necessary to fulfill orders, manage subscriptions, and comply with legal obligations. If you request deletion of your data, we will remove it within 30 days unless we are legally required to retain it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Lodge a complaint with your local data protection authority.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@wolfmilkcoffee.com.