Refund Policy

Overview

Coffee is a perishable product, roasted to order. Because of this, we do not accept returns of opened bags. That said, if anything is wrong with your order, we'll make it right. Contact us within 30 days of delivery at support@wolfmilkcoffee.com and we'll work with you on a replacement, store credit, or refund.

Damaged, Defective, or Incorrect Orders

• Full replacement or refund at our discretion.
• Please include a photo of the issue when you reach out — it helps us resolve quickly and improve our packaging.
• Report within 30 days of delivery.

Unopened Coffee

• Unopened bags are eligible for refund within 30 days of delivery.
• Return shipping is the customer's responsibility unless the error was ours.
• Once received and inspected, refunds are issued to the original payment method.

Subscriptions

• Pause, skip, or cancel anytime from your account portal — no fees, no commitments.
• Orders already roasted and shipped cannot be refunded after dispatch, but we'll always work with you if something's off.
• Cancellations made before your next billing date prevent that shipment from being charged.

Refund Processing

• Approved refunds are issued to the original payment method.
• Allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
• Original shipping fees are non-refundable unless the error was ours.

Contact Us

Questions about a refund or order issue? Email us at support@wolfmilkcoffee.com or visit our Contact page.